Shipping & Returns
Shipping cost
Shipping cost is based on weight and location.
Shipping period
Within Europe, Standard Shipping takes 2-9 working days (Monday to Friday) depending on the destination. Internationally it will take 12 to 20 working days, depending on the destination.
Packaging
We use different packaging depending on the size of the poster as well as the country where the item is produced in and shipped to.
Our standard packaging for posters is:
- Flat cardboard envelope for posters up to A4
- Tube for posters above a4 with shipping roll in NL, BE, FR, UK, NO, CH, DK, DE, AU, SG, AT
- Tube for posters above A4 in remaining countries
- Triangular/rectangular boxes in the US, Canada and Brazil
Production
Our products are designed in the Netherlands and produced worldwide. We offer local production in countries all over the globe and have more than 100 production partners. Distributed production across multiple locations does not only speed up delivery times but also helps reduce costs, carbon emissions and enables us to support local businesses.
In most cases, products are fulfilled at the closest production center. Sometimes due to reasons such as stock availability, orders may be shipped internationally even if a fulfillment center exists within the same country.Returns
Because our products are custom made, returns or refunds are not possible. Unfortunately, we cannot accept returns on sale items or gift cards.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at oneline.artworks@outlook.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. You can always contact us for any return question at oneline.artworks@outlook.com.